Working with Green Telecom & Cloud Solutions
Here you’ll find answers to a number of frequently asked questions about our services and how we work with you to achieve the most effective, affordable telecom and technology solutions for your business.
Q. What is a telecom advisor?
A. Our job is to assess your company’s telecom needs and help you acquire the right mix of services (voice, internet, cloud) to achieve peak business performance and lower your monthly bills. Our fiduciary responsibility is to put your needs first. We offer objective advice so you don’t pay for more services than you need, and we “comparison shop” amongst many vendors to ensure you get the best possible pricing on everything you buy. Meanwhile, you can stay focused on running your business.
Q. How does a telecom advisor get paid?
A. In most cases, we receive compensation from the telecom providers you choose, when you submit your order through us. This is why we waive our advising, quoting and project management fee. That means our services are extremely inexpensive and often completely free to you, the client. In some circumstances, if you need professional services, Green Telecom will charge an $85 hourly fee.
Q. Why work with an advisor?
A. Telecom company sales people clearly have a vested interest in selling their products. Furthermore, they often work under sales quotas or incentive programs, which encourage them to sell products or add‐on services that your business may – or may not – need. By comparison, Green Telecom works on your behalf to shop around and obtain a mix of high quality services custom‐fit for your business, at the lowest prices. And, in the future, you can count on us for ongoing objective telecom advice as your business needs evolve.
Q. What is an “engagement letter,”?
A. An engagement letter is a document intended to clarify certain terms of the working relationship with the client and how we get paid. For example, Green Telecom’s service includes advising with you about your business needs, preparing comprehensive recommendations and researching pricing through various carriers, all of which takes time.
Q. What is “price assurance” and why is it important?
A. Price assurance is our guarantee that Green Telecom can obtain the floor pricing for the services you need. We do not mark up the services we obtain for you, which means your pricing will be as low (sometimes even lower) than the prices you could obtain by working with the carrier directly. If for some reason you do obtain a lower price for the same service from the same carrier, give us a few days to cure or our agreement is null and void and you owe Green Telecom nothing!
Q. Who does the client deal with after services are activated?
A. You work directly with the phone company. Your monthly bill will come directly from the carrier/phone company. If you need customer service or repair, contact the carrier/phone company’s 24‐hour support line first. However, if your service issues are not resolved in a satisfactory manner, Green Telecom can assist you with escalating your trouble ticket and ensuring any problems are corrected.